The Lagos State Traffic Management Authority is set to roll out a dedicated short code system designed to make it easier for residents especially motorists to report traffic incidents and provide real-time updates.
The initiative was disclosed by the agency’s General Manager, Olalekan Bakare-Oki, during an interview on Monday. He explained that the move is part of broader efforts to strengthen communication channels between LASTMA and the public.
Currently, the agency operates a long-digit contact line, but this will soon be replaced with a simpler, toll-free short code to improve ease of use.
“The agency is working on ensuring that we get a short code instead of the long digit that is currently running,” he said.
According to Bakare-Oki, the new system is expected to become operational within the next two to three weeks, pending final approval from telecom service providers.
“In the next two to three weeks, our call centre will come up with a short code that will be free. We have completed all necessary arrangements and are only awaiting final approval from the network provider,” he added.
He noted that installation of the required infrastructure is already underway to ensure a seamless rollout once approval is granted.
The planned platform will enable residents to report a variety of road-related issues, including reckless driving, emergencies, traffic congestion, and general feedback on traffic operations.
Bakare-Oki also highlighted the agency’s existing digital call centre, which is staffed by 10 responders capable of handling inquiries in English, Yoruba, and other local dialects.
He added that LASTMA works closely with key emergency response agencies such as the Lagos State Ambulance Service, the Lagos State Fire and Rescue Service, the police, and the Lagos State Emergency Management Agency to coordinate responses to incidents.
Providing insight into recent activity, he revealed that the agency received nearly 300 calls between January and March, although there was a temporary drop due to system adjustments during the transition process.
“The system has been experiencing downtime because of the integration,” he said.
Despite this, he expressed confidence that the new short code system will significantly enhance response efficiency and public engagement once fully implemented.
“We assure residents that within the next two to three weeks, we will be fully back online with stronger capacity and improved service delivery,” he added.
