MTN Nigeria has confirmed it will comply with a directive from the Nigerian Communications Commission (NCC) requiring telecom operators to compensate subscribers affected by service disruptions.
The directive follows a regulatory review which found that quality-of-service benchmarks were not met in certain areas during the months of November, December, and January.
In a statement issued on Thursday, MTN said the move reflects the regulator’s continued emphasis on protecting consumers and ensuring accountability within the telecom sector.
“At MTN Nigeria, our customers are the lifeblood of our business. We exist to connect Nigerians to the digital world, and we believe that every subscriber deserves a reliable, high-quality network experience,” the company said.
“All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework,” it added.
While confirming its readiness to implement the compensation process, the company emphasised that its broader focus remains on improving service quality across its network.
MTN disclosed plans to accelerate capital investment in infrastructure, including upgrades to network equipment and systems designed to enhance reliability and resilience.
“We will continue to drive an aggressive capital expenditure rollout,” the company said, outlining plans for “accelerated infrastructure upgrades” to support growing demand for voice and data services.
The company also highlighted efforts to strengthen its network against environmental and third-party disruptions, as well as deepen collaboration with tower infrastructure partners to improve uptime and service delivery.
MTN acknowledged that some of its operational challenges are linked to wider ecosystem issues, including infrastructure limitations and external disruptions, but reiterated its commitment to working with regulators and industry stakeholders to address them.
The development comes amid increased regulatory scrutiny of telecom operators in Nigeria, as demand for mobile data and digital services continues to rise.
The NCC has stepped up enforcement actions across the sector in a bid to improve service reliability and ensure that operators meet established quality standards in one of Africa’s largest telecommunications markets.
